Frequently Asked Questions

Please read our FAQ before sending us a message.

What are the delivery charges for orders from the Online Shop?

All our orders within the UK are Shipped for free. there is no minimum order amount.

Which payment methods are accepted in the Online Shop?
Visa, MasterCard, American Express, and Discover credit cards are valid methods of payment. Also Paypal , Apple Pay , and Bank wired transfer.
How long will delivery take?

Usually 5-6 business days.

How secure is shopping in the Online Shop? Is my data protected?

Your data will be handled confidentially and encrypted with SSL (Secure-Socket-Layer) secure server software. The encrypted information of your order, your name, address, credit card or bank details cannot be read by any third party. Credit card payments will also be verified through the 3D secure procedure.

What exactly happens after ordering?

After ordering you will promptly receive an order confirmation via e-mail. After the order has been processed in our database, the package will leave our warehouse on the same day, or, at the latest, the following work day.

Do I receive an invoice for my order?

Yes. You will receive your invoice in PDF format via e-mail when your order is sent out to you.

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Our team will answer you within 1 business day, if not please contact us via Live chat.