ONKRON - Online TV Carts TV Mounts / For Home and Business

Return and Refund Policy

Returns

Our policy lasts 30 days.If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund but only exchange or spare parts.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.


Additional non-returnable items:
Gift cards

To complete your return, we require a receipt or proof of purchase.Or your order number.

 

Refunds (if applicable)


Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a 3-5 business days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@onkron.us. and we'll fix that issue asap.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@onkron.us,If you did not open the box and looking for another item for at least the same price also please contact us at info@onkron.us.


Shipping
To return your product, you should mail your product to: 

49 4029 996807 
Ludwig-Erhard Str.6 
20459 Hamburg 
Deutschland
info@onkron.co.uk

You will be responsible for paying for your own shipping costs for returning your item if the reason of the return is not a defect or a fulfillment error.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.in most cases 5-6 business days

If you are shipping an item over £75 on your own, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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